Reference
FAQ
Straight answers to the questions teams ask before they book a call or connect Azure.
Before the call
Section titled “Before the call”Who is Infralign best suited to?
Section titled “Who is Infralign best suited to?”Growing companies that run on Azure, usually with an Azure bill above €100k a year. Price and terms sets out what you get.
What access and time do you need?
Section titled “What access and time do you need?”Two read-only roles in Azure: Reader and Cost Management Reader. An admin assigns them in about 15 minutes. Then one 45-minute call with an engineer about your constraints. Nothing is installed, and the two roles cannot change your resources. Your team or your MSP makes every change.
What does the Decision Pack cost?
Section titled “What does the Decision Pack cost?”€2,500, one-off. It is credited in full against the first 3 months of a plan. The Pack arrives 7 days after read-only access. See price and terms.
What does the monthly service cost?
Section titled “What does the monthly service cost?”A fixed monthly fee, never a share of savings. It depends on your estate. We quote the fee and scope in writing before you buy the Pack, so you know the full cost first.
What if the Pack finds little?
Section titled “What if the Pack finds little?”You still get the bill explained by service and a clear list of what to leave alone. You owe nothing more.
Where is our data?
Section titled “Where is our data?”We read cost data and resource settings, not your customer content. It is held in Microsoft Azure in the EU, and we delete it on request. Security at Infralign has the details.
Getting started
Section titled “Getting started”How long does connecting take, and who does it?
Section titled “How long does connecting take, and who does it?”Your Azure admin does it. Budget about 15 minutes at the keyboard and about 30 minutes elapsed at management group scope, per the onboarding checklist. The setup wizard at app.infralign.ai is about 6 minutes of that, and there is nothing to paste into it beyond your tenant ID.
The rest is the one-time admin consent, two role assignments, and up to ten minutes for Azure to propagate them. Nobody at Infralign types anything for you, and no credential is emailed. See how long this really takes.
When do the dashboards open, and how will we know?
Section titled “When do the dashboards open, and how will we know?”Your cost data lands on the first nightly run after you connect, between 02:30 and 06:15 UTC. Once that run has landed, Infralign checks it and opens your dashboards within one business day, and [email protected] emails you when they are live. See your first day.
Who adds and removes our users?
Section titled “Who adds and removes our users?”Your own admins, on the People page. A person can sign in as soon as they are added, with their own Microsoft work account. No invite email is sent, so tell them yourself. Admins may add addresses only at domains recorded for your account. See manage who has access.
Do we need clean Azure tags before we start?
Section titled “Do we need clean Azure tags before we start?”No. Billing data and resource metadata are enough to begin, so the dashboards and the Decision Pack work from day one on estates with poor tags. Ownership and allocation are attributed progressively. See data sources.
What is the FOCUS lane?
Section titled “What is the FOCUS lane?”An optional second cost lane for subscriptions where the daily Cost Details export becomes too slow to complete overnight, built from native FOCUS 1.2 exports on a monthly cadence. It trails the daily Cost API lane on freshness and adds one storage grant, so reach for it only when scale makes it worthwhile. Setup is in FOCUS exports and storage setup.
How it works
Section titled “How it works”Does this replace Azure Cost Management?
Section titled “Does this replace Azure Cost Management?”No. It builds on it. The Azure Cost Details API is the primary data source. Infralign prioritises by € impact, attaches utilisation evidence, attributes an owner, and adds an approve/reject path from finding to delivered fix. Every source is listed in data sources.
Will Infralign make changes automatically?
Section titled “Will Infralign make changes automatically?”No. Infralign writes nothing to your estate, and your team reviews and merges every change through its own pipeline. A senior Azure architect prepares change plans today; automated pull-request generation remains on the roadmap. See the safety model.
How is our data handled?
Section titled “How is our data handled?”Read-only, EU-hosted, isolated per customer. Security at Infralign states residency, subprocessors, retention and the GDPR position; isolation and data handling has the mechanics.
Is the access read-only?
Section titled “Is the access read-only?”Yes. Neither role can create, modify, or delete a resource or its configuration in your estate. Reader exposes control-plane metadata only and has no DataActions, so it cannot read database rows, blob contents, VM disks, or Key Vault secret values. See permissions.
Results
Section titled “Results”How quickly should we expect savings?
Section titled “How quickly should we expect savings?”The Decision Pack arrives 7 days after read-only access. Within the 7 days, engineering sees the findings 2 working days before finance. If you continue with the Monthly Close, savings can often be measured in weeks three to four after a change is made.
Azure data latency, change windows, and billing cycles all stretch those targets. Savings measurement methodology explains when a result becomes verified.
Book a call, or start the technical work at connect Azure.
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